Building Ghana’s first telehealth service from zero to one
Summary
Berry Health built a remote diagnosis and treatment service for chronic and stigmatized conditions in Ghana. I established the design and research practice, worked with the founders to shape the product, and designed the patient and clinician user experiences. This work included an AI-assisted triage workflow that made clinical review faster and preserved human judgment.
Date: Jan 2023—Mar 2026
Role: Founding Product Design Director
0→1
Outcomes & Key Results
Launched the first telehealth service in Ghana.
Reduced clinician triage time from 60 seconds to 30 seconds.
Expanded the design and research team from 0 to 4 members.
Supported the product strategy, business model, and investor presentation for a $1.6M pre-seed funding round.
Reduced sprint cycles from 2 weeks to 1 week using AI workflows and rapid prototyping.
Patients self-identify their concern from a variety of healthcare topics ranging from sexual health to mental health to chronic conditions and more.
Patients are able to quickly answer a number of questions that our AI care systems use to help triage and provide differential diagnosis.
Patients can book in for around the clock remote appointments with our clinical team.
Online appointments happen via a custom video call experience natively in the browser.
Patients can private message their care team anytime, anywhere.
My Berry provides patients with the next best step they can take for their personal healthcare.
What I did
Defined the service: Designed the patient and clinician journeys with the founders from product definition to launch.
Designed the AI workflow: Created a machine-assisted triage system. The system organized relevant data and generated insights. Clinicians kept full control of clinical interpretation and treatment decisions.
Built the conditions to ship: Established the design and research practice. Introduced rapid AI-assisted prototyping. Wrote software code. Supported pricing design, business strategy, and investor communications.
What I learned
In healthcare, the best use of AI does not replace human judgment. AI removes task obstacles. The product became more useful when AI simplified data interpretation while clinicians retained responsibility, context, and trust.